Workshop capture templates for customer journeys, content workflows, business model canvas and more&

the architecture of everything

At ThoughtWorks we tend to go fairly loose and fast with documentation. Often the “capture” of workshop sessions is a few photographs and a tonne of share understanding between participants. This all works if you are transitioning straight into a build, and the entire team is present in the workshops, but if the organization is not ready to rock this “loose and fast” method can present some problems.

Shock horror – i actually had to document the outputs of some recent workshops. So to make this easy i created a set of output capture templates and thought i would share some of the generic versions. I hope they help or inspire you in some way.

customer journey

end-to-end content flows

what does bold look like?

business model canvas

objectives statements

customer promise

anchors and engines

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